FREQUENT QUESTIONS
How can I contact Royal Premium?
You can email us at info@tiendaroyalpremium.com, and our customer service team will be happy to assist you with anything you need!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Mexico.
Can I change or cancel my order?
Because our goal is to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. All requests made after this period will be denied. Once you receive your order, you may return it for a full refund.
What payment methods do you accept?
We accept all major credit and debit cards (VISA, Mastercard, AMEX), as well as PayPal and Apple Pay.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow additional processing time during holidays and sale periods. We process orders Monday through Friday. Orders will be processed within 1–3 business days from the order date and shipped the day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 10 and 12 days to arrive.
What if I don't receive my order?
If you do not receive your order within 30 days after it has been shipped, you are eligible for a full refund.
Will I be charged taxes and customs duties?
The prices displayed on our website are tax-free and listed in U.S. dollars, which means you may be required to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, as determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more information regarding these charges, please contact your local customs office.
How do I return an item?
Please contact us at info@tiendaroyalpremium.com.
What if the items I received are defective, incorrect, or damaged?
Please contact us if you have received incorrect, missing, or defective merchandise. Include your order number, photographs of the items, and any relevant information related to your package. We will do our best to resolve your case as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7–10 business days after we receive the returned item or your cancellation request. Please contact the card-issuing bank if you have questions about when the credit will be posted to your account. If you have not yet received credit for your return, please contact your bank or credit card company. It may take some time before the refund is posted to your account.